Logs

Access logs

There are two sets of access logs, the webserver logs (IIS/Apache) and the platform access logs (JBoss/Weblogic).  Together, both logs can be used to tracing command calls through the eGain system in order to identify connection issues or slow response times.  These can be found in the following locations:

IIS

\inetpub\logs\LogFiles

Apache

   To find exact apache log file location, use the appropriate grep command on your httpd.conf:

# grep ErrorLog /usr/local/etc/apache22/httpd.conf
# grep ErrorLog /etc/apache2/apache2.conf
# grep ErrorLog /etc/httpd/conf/httpd.conf

JBoss

\jboss-as-7.1.2.Final-13.01.2014\standalone\log

Weblogic

Consult your oracle documentation

JVM logs

.hprof logs are generated if the JVM crashes and can be found in the eGain log directory with the file extension .hprof

Java_pid<nnnn>.hprof

Use Eclipse and the Memory Analyser plugin to analyse hprof files

JBoss

Log files are created when there is an error in JBoss and can be found in the eGain log directory with the following file name (where <nnnn> is the process id):

Hs_err_pid<nnnn>.log